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Henry Cole TV is a company based in England, United Kingdom and complies with UK consumer law, including Distance Selling Regulations, which means you're safe if you shop with us. We operate a flexible returns policy and are happy to refund or exchange items damaged in transit, that are faulty or not what you ordered. We can also exchange goods ordered incorrectly.
Terms & Conditions
This web site belongs to Henry Cole TV. Please take the time to read carefully the following terms and conditions. By using this website you agree to be bound by the following terms and conditions of use.
All copyright, design rights and all other intellectual property rights in and to this website and its content belong to Henry Cole TV.
We try our very best to make sure that one print run to another is exactly the same. However please be aware that between runs the ink colour may change very slightly.
Orders and Deliveries
Please allow one to three working days for your delivery within the UK.
Delivery times may be altered during certain busy periods. All goods are sent first class and require signature upon delivery. It is a Company policy to confirm the name of the addressee and the destination address if different to registered. We may need to contact you in order to do so. For security purposes, all unusually high orders, in value or quantity, will have to be verified. We may contact you and your credit provider.
If you place an order with us and then refuse the package upon delivery, all further orders placed by you will be cancelled.
We reserve the right to cancel any order at any time and refund the card holder if we have been advised that the card use has not been authorised and the order does not comply with our Terms & Conditions as well as, but not exclusively, for security reasons.
Postage and Packaging
All goods are suitably packed in protective wrapping or a box. The postage charge will appear on your screen as you go through the ordering stages of the purchase, and will depend on the weight of the package. All deliveries will require a signature on receipt.
Returns and Refunds
We always check your goods for quality before dispatch. Should you not be completely satisfied with your purchase, we will exchange the item (terms & conditions apply) less postage and packaging providing that you return the goods to us within 10 days of receiving your order from Henry Cole TV. Exchange will be made only if the original receipt is included with the goods returned. For items found to be faulty, full refund, replacement or exchange will be given. The replacement or exchange will be sent to you free of p&p. We reserve the right to inspect the goods before such refund, replacement or exchange can be given and to refuse it if the goods have been damaged by misuse. Refunds can be made only to the original purchaser (the receipt must be included with the returned goods). Goods damaged in transit will be replaced and sent to you free of p&p charge. However, we must be notified within 48 hours from the time you have received your goods. If we cannot provide the replacement, a full refund will be given. Our goods are guaranteed against manufacturing faults but not misuse. Items that have been altered in any way, damaged by misuse or show signs of wear, cannot be accepted for return, credit or exchange. Improperly packed and incomplete returns will be returned to the sender.
The refund, exchange or replacement can only be given once we receive the goods back from you.
We recommend that you send your returns insured using Recorded or Special Delivery Service. Our guarantee is in addition to your Statutory Consumer Rights.
English law governs these terms and conditions and you agree that any dispute between us in relation thereto shall be subject to the non-exclusive jurisdiction of the English Courts.
We respect your privacy and we are committed to protecting it.
Your privacy on the Internet is of the utmost importance to us and we want to make your experience online satisfying and safe.
We retain the information you provide to us when you register with Henry Cole TV and your purchase history. This information will only be used if we need to contact you to discuss your order or when you register for automated updates about our new collections and special offers. We do not retain any of your credit or debit card details. We will not sell or otherwise disclose your personal details.
Sharing of Information
We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
We give users options wherever necessary and practical. Such choices include: Opting not to register to receive our electronic newsletters.
Optional Voluntary Information
Electronic newsletters We may offer a free electronic newsletter to users. We gather the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration. If you decide to un-register with us by deleting your profile, all your personal information will be removed from our system, but we will retain the purchase history for our accounting purposes.
The security of your information, transactions, and money is of paramount importance to us. This is why we have selected PayPal, the leading online secure financial transactions facilitator, to provide convenient, safe and secure online payment methods. If you would like to find out more about security provided by PayPal please visit their site at www.paypal.com
PayPal provides secure online payment services. With PayPal, you can pay for your purchase with a credit or debit card, bank account or if you are registered PayPal user with your PayPal balance. All transactions are carried out in UK pounds sterling only. If you are shopping from outside the UK, we can only accept the payment through PayPal and your payment will be converted automatically by your credit card company into your local currency. You may be charged for this service.
Changes and Amendments
We reserve the right to change or amend the prices and specifications of all products offered for sale or to withdraw them from our website.